Features of TimeSaver™

A. Call Monitoring

Using the Viking™ Unit, manufactured by Viking Technologies, TimeSaver™ enables a telemarketing manager to monitor any telemarketing agent's conversation without the agent's knowledge. This is an excellent feature used mainly for training purposes and quality control.

B. Add New Customer Leads Directly to Your Database

When an agent clicks "Send" at the bottom of his Agent Interface Screen, he will be redirected to new lead information screen that can be viewed with any standard browser. All of the customer information on the Client Screen is sent to this information screen to eliminate the need for unnecessary data entry. After the agent gets all of the necessary information from the new customer, by clicking "Add Lead" at the bottom of the screen, the data can be ported to any database you choose either on your local network or on the Internet.