The Benefits

The benefits of choosing predictive dialing over manual dialing are enormous. There is no question that a predictive dialer pays for itself within a matter of months.

A. Call Efficiency per Agent

Obviously, the efficiency benefit of predictive dialing is clear from the chart above. The fact is simple: the more prospects an agent speaks to, the more results he will see. Predictive dialing produces, on average three times the results of manual dialing.

B. Agent Retention Rate and Morale

PEC's Predictive Dialer, besides making calling more efficient, makes calling less tedious. Telemarketing has the lowest retention rate out of any job in the nation. An average telemarketer will work six hours before he quits. Using the Predictive Dialer and reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent's morale will increase dramatically, which will only add to his efficiency.

C. Profitability

Clearly, efficiency and agent morale and retention lead to one thing: profit. The following chart gives you an idea of how much a predictive dialer can increase profits by.

Revenues have increased over three times, and profit has increased almost ten times. The fact is simple: if you talk to more people, you will get more leads.