Although the topopraphy shown below may seem complicated,
it is in fact very simple. First, and foremost, the TimeSaver™
Predictive DIaler connects directly to your Central Office
provider (i.e. Verizon, Inc.) by which the system makes outgoing
calls. The Dialer is also connected through a LAN switch or
HUB to your agents' computers. This allows TimeSaver™
to transmit callee information to an agent's screen. Finally,
the Dialer is connected to your agents' telephones through
a telephone network. This allows TimeSaver™ to transmit
the actual voice call to your agent.
A
Quick Tour of TimeSaver™ Predictive Dialer
The TimeSaver™ Agent Login
Module
Up to 64 Agents can login simultaneously. This means,
at any given time, up to 64 Agents can be speaking to
customers. The screen shot below shows the Agent
Login Screen which shows the system manager some
general information about the Agents that are currently
logged in to the TimeSaver Predictive Dialer system.
Also included on this screen, not shown in the picture
below, are Call Status results, which breakdown each
individual Agent's progress throughout the day.
TimeSaver Agent Login Screen Shot (Fig. TS-1)
A
Quick Tour of TimeSaver™ Predictive Dialer
The TimeSaver™ Agent Interface
The Agent Interface allows agents to easily
view Callee Information clearly and quickly on their
monitor. Immediately after the agent clicks a call status
such as "Not Interested," the system disconnects
the call and immediately transfers the next Callee to
the agent. This "one-click" interface allows
the agent to maximize time efficiency and maximize call
volume.
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TimeSaver Agent Interface Screen Shot (Fig. TS-2)
A
Quick Tour of TimeSaver™ Predictive Dialer
TimeSaver™ Dialer Engine
The TimeSaver™ Dialer Engine is developed
on an industrial framework and is designed to run 24
hours a day, 7 days a week. Capable of dialing over
100,000 callees per day for up to 64 agents, the Engine
can handle even the largest of call centers. The screen
shot below shows the Engine handling 11 active agents
with 31 outbound lines.
TimeSaver Engine Screen Shot (Fig. TS-3)
A
Quick Tour of TimeSaver™ Predictive Dialer
Database Management with
TimeSaver™
The TimeSaver™ Predictive Dialer uses Microsoft™
Access databases for systems handling up to 32
agents. This standard DB format can be managed
with MS Access itself or with our own Database
Management Utility. The utility is simple and
quick to use. For systems handling more than 32
agents, TimeSaver™ uses Microsoft SQL databases
to manage the high volume of data that is being
transferred. The database stores all of the call
information such as Call Date, Call Time, Call
Status, and Callee information.
Database Management Utility (Fig. TS-4)
A
Quick Tour of TimeSaver™ Predictive Dialer
The TimeSaver™ Scheduler
The Scheduler allows the system manager
to schedule up to twelve different campaigns at
one time. This easy-to-use interface allows you
to select the Database, Lines, and Scripts to
use for each campaign. For example, you can call
Northern Virginia with lines 1 through 15 for
a replacement window campaign, and you can call
the San Francisco Bay Area with lines 16-32 for
a Satellite Dish campaign.
