What is the TimeSaver™ Predictive Dialer?

Imagine that you have a team of eight telemarketing agents, each with a telephone in hand and an endless list of phone numbers to call. Agents 1, 3, and 8 dial the first number on their lists and each receive an answering machine. Agents 2 and 4 both receive busy signals. Agent 5 has just called a number that is not in service. Agents 7 and 8 both connect to a live person and begin making their pitch. What just happened? Essentially, three-quarters of your agents have just wasted their own time, as well as your time and money. The TimeSaver® Predictive Dialer eliminates this wasted time and effort, while drastically increasing sales efficiency. So, what exactly is the TimeSaver® Predictive Dialer?

Predictive dialing is a system of outbound calling that dials without an agent on the line. The system dials out from a list of phone numbers in a database and, based on the status of the call, performs an action. If the call has been connected to a live person, it will automatically transfer the call to an available agent. If the line is busy or not in service, or if an answering machine has been detected, the system will mark this in the database and not transfer the call to an agent. Also, if all agents are currently on the line, the outgoing call will be dropped until an agent is available.

You may be asking, "Why is it called the Predictive Dialer?" Well, it is predictive because TimeSaver® automatically adjusts to calling patterns, the number of agents, and the average call length. If calls are short, the dialer dials on more lines. If fewer agents are available, the dialer dials less frequently. If calling patterns change, the dialer changes with them. Also, TimeSaver® is able to handle multiple projects, and multiple calling lists, seamlessly switching between them. Finally, the dialer allows you to modify the frequency with which the dialer "abandons" a call. An abandoned call occurs when a live person picks up the phone, but there are no available agents to take the call. When the person hangs up the phone before the dialer switches the call to an agent, the call is "abandoned". The dialer enables an administrator to adjust the calling rate to minimize abandoned calls.