Application Overview | Off the Shelf Unit | Features | Product Strengths | PEC Market Focus | Basic Topology | Configuration Options

VoiceSaver: Application Overview

Introduction
VoiceSaver® is a voice/fax processing platform that gives a telephone operating company the capability to successfully deliver revenue-producing services: Telephone Answering, Automated Attendant, Voice Messaging, Notification Services, Fax Services and Fax Messaging, Information and Bulletin Board, Mailboxes Message Delivery Services, Unified Messaging, E-Mail Reading, Speech Recognition, Conferencing, and Interactive Voice Response.

Service Deployment
VoiceSaver is designed to help you deploy new services. First you offer the basic services such as as voice messaging and routing to your subscribers and then you introduce advanced services as market acceptance increases. Rapid time-to-market helps you build your customer base, and productivity-enhancing features create user loyalty.

Subscriber Acceptance
Subscriber churn is a significant impediment to long-term profitability, especially in mobile markets. Winning and retaining subscribers is critical to success. VoiceSaver makes it very easy and logical for your subscribers to use the service and within short time the subscribers attain a comfort level using the services. The voice prompts are concise and clear and the mail box and service can be customized for each subscriber. The customization features allows you to have very loyal subscribers.

Operations
You can operate your VoiceSaver platform locally or from remote locations. The remote operation can be through dialup, LAN, or Internet Access. Multiple operators can provision mailboxes and sign new customers at the same time. The status of every call is displayed on the monitor and the operator can turn on/off trace based on the port, subscriber, or application. VoiceSaver has proven built-in features to help you collect your service fees. The VoiceSaver can be integrated with your billing database to provide information to the subscriber about their account balances and other information.

How It Works
The VoiceSaver system works in conjunction with the Central Office switch. When a caller calls the subscriber's busy or no answer line, the CO switch routes the call to VoiceSaver. VoiceSaver answers the call and plays the subscriber's greeting message and allows the caller to leave a message. After the caller leaves a message, VoiceSaver turns on the stutter tone or calls the subscriber's beeper. If the subscriber's phone line is a fax line, it will receive a fax and notify the subscriber. The system can notify the subscriber through the E-mail and optionally attach the voice message or fax message to the e-mail destined to the subscriber.

VoiceSaver Integration
The VoiceSaver System can integrate with virtually any type of Central Office switch. The line interface to the switch can be T1, E1, DID, E&M, or Loop Start, and can support the SMDI, E&M, R2MFC, ISDN PRI, CAS, C5, SS7/C7, or Analog protocols. The platform has the resources to process voice, fax, text, and conferencing.