Voice Messaging

The Voice Messaging feature of Insight allows callers to access and leave a message at the proper mailbox.

Each message is individually dated and time stamped and kept in the order they were received. The messages are not restricted by fixed message length. The messages remain private and secure and can be reviewed at any time and from touch-tone phone with proper access code.

Call Routing

The Call Routing feature of Insight answers calls immediately and gives the caller the option to speak with the operator, or go directly to a desired extension. Insight can answer repetitive questions by having the caller make selections from a menu of options.

Database

Many applications requires a database interface with an IVR system. Insight provides emulation and links to many databases such as MySql, Microsoft Access, dBase, Foxpro, SQL, Sequel Server, ODBC, Informix, Oracle, and many others. Data runs between the IVR and the database application through specific variables. Applications can run embedded, be created on the fly, or through import/export facilities.

Text to Speech

As an option to hearing your voice messages, the IVR system can effortlessly speak e-mail messages. You can listen to you e-mail from any telephone in the world. The system can read your product descriptions, names, addresses, news articles, and much more. This truly gives voice to your data.

Speech Recognition

Voice Recognition modules recognize words, names, spoken letters, and numbers. Callers can spell names, order products, enter account numbers, or zip codes, all without entering touch tones, just by talking.

Internet Ready

IVR and WEB access ( both on the Windows 2000/XP/2003 and Vista), allow callers to retrieve information from touch-tone phone or their web browser. With the Internet option you can service your customers over the telephone or via the hyperlink. The system responds over the Web, or vice prompts over the telephone. You enter your selections and get information by clicking on icons or by choosing form menus.

Voice to Email

Insight can record a message from a caller for you and then deliver it to you over the email. This is a very useful feature, because it allows you to listen to your messages from your computer and then archive them appropriately. It also allows you to read your messages from wherever there is an email terminal with Windows software.

Fax to Email

Insight can receive a fax document and then deliver it to you over the email. This is a very useful feature, because it allows you to view your fax documents on your computer screen and then either print or archive them appropriately. It also allows you to view your fax documents from wherever there is an email terminal with Windows software.

Outdial

This tool allows for importing a database of phone numbers into the IVR system. The system will out dial for confirming a delivery time, reminding patients of a doctors appointment, notifying students of an event, or letting clients know their stock has been traded. The basic platform provides for detecting answers, busies, no answers, and answering machines. Your call flow can be set to perform different tasks depending on the outcome of the call progress.